Monitoring - Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.

Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.

Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.

This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.

Oct 01, 2024 - 13:09 PDT

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
API ? Operational
Dashboard ? Operational
Scheduler ? Operational
Sync Engine ? Operational
Sync Status ? Operational
Webhooks ? Operational
Developer Console ? Operational
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Google ? Operational
Yahoo! ? Operational
Outlook.com ? Operational
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* Subprocessor Change Notification ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Resolved - The incident is now solved, we are back to normal operation
Nov 19, 15:03 PST
Monitoring - We have identified the issue, and actions have been taken. The incident is now mitigated. We will continue monitoring during the following hours.
Nov 19, 14:46 PST
Update - We are continuing to investigate this issue.
Nov 19, 14:43 PST
Investigating - We are seeing missing webhooks for both EU & US data centers and are investigating the issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).

Nov 19, 14:42 PST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.