Monitoring - Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.

Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.

Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.

This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.

Oct 01, 2024 - 13:09 PDT

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
API ? Operational
Dashboard ? Operational
Scheduler ? Operational
Sync Engine ? Operational
Sync Status ? Operational
Webhooks ? Operational
Developer Console ? Operational
Streams Operational
3rd Party Providers Operational
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Google ? Operational
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Outlook.com ? Operational
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Subproccessors Operational
* Subprocessor Change Notification ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 9, 2024

No incidents reported today.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024
Resolved - We have monitored the webhook flux and it is back to normal. We are marking this incident as resolved.

We apologize for the disruptions this may have caused. Please contact our support team (support@nylas.com) for any questions or concerns.

Oct 26, 11:57 PDT
Monitoring - We have identified the issue and webhooks are being sent accordingly.
Oct 26, 11:34 PDT
Investigating - We are seeing missing webhooks for the EU data center and are investigating the issue.
Oct 26, 10:55 PDT
Completed - The scheduled upgrade has been completed.
Oct 26, 06:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 PDT
Scheduled - We will be performing a scheduled upgrade of our AWS RDS (Relational Database Service) instances to the latest version. This upgrade is essential to maintain optimal performance, enhance security, and provide access to the latest features.

While the upgrade will be conducted as a rolling update to minimize disruption, you may experience elevated error rates for periods lasting up to 15 minutes. We apologize for any inconvenience this may cause and appreciate your patience.

Our team will be closely monitoring the process to ensure a smooth transition. If you have any questions or concerns, please do not hesitate to contact our support team (support@nylas.com).

Oct 17, 16:50 PDT