Monitoring - Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).

This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.

Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.

More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

Feb 20, 2024 - 13:09 PST

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Past Incidents
Jul 12, 2024

No incidents reported today.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Resolved - The incident has been resolved. Thank you for your patience and understanding. If you continue to experience any issues, please contact our support team.
Jul 3, 15:41 PDT
Update - All accounts should be syncing again. We will continue to monitor to ensure things remain stable.
Jul 3, 15:19 PDT
Update - We are seeing more and more accounts starting to synchronize again. We are continuing to monitor.
Jul 3, 14:47 PDT
Monitoring - We’ve made some changes to our synchronization infrastructure and we are monitoring the results.
Jul 3, 13:56 PDT
Investigating - A mitigation operation we have done earlier isn’t finished yet and we are still seeing accounts not synchronizing properly. We are investigating.
Jul 3, 11:21 PDT
Resolved - We haven't observed any further issues after monitoring. Therefore, we are closing this incident. If you have any questions or encounter any problems, please contact support.
Jul 3, 05:23 PDT
Monitoring - We have made a fix and we no longer see the delays. The delay was due to a backlog in our webhook queue, which has now been fixed. We will continue to monitor for further issues.
Jul 3, 03:58 PDT
Update - We are currently working on the fix. We'll get back with further updates.
Jul 3, 03:39 PDT
Identified - We have identified the source of the delays and we are working on rectifying that now.
Jul 3, 03:10 PDT
Update - We are currently investigating this incident. We'll get back with further updates.
Jul 3, 02:44 PDT
Investigating - We are investigating elevated sync delays in EU and US for new and updated objects.
Jul 3, 02:17 PDT
Jul 2, 2024

No incidents reported.

Jul 1, 2024
Resolved - The incident has been resolved. Thank you for your patience and understanding. If you continue to experience any issues, please contact our support team.
Jul 1, 13:03 PDT
Monitoring - We have rolled back the recent changes and are currently monitoring the results.
Jul 1, 12:41 PDT
Identified - We are currently rolling back recent dashboard changes. Thank you for your patience. Further updates will be provided as we progress.
Jul 1, 12:09 PDT
Update - We are continuing to investigate this issue.
Jul 1, 11:39 PDT
Investigating - We are currently investigating reports of intermittent login issues affecting a small subset of v2 Dashboard accounts. Our team is working diligently to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as soon as they become available.
Jul 1, 11:03 PDT
Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.