Monitoring - Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).

This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.

Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.

More information: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

Feb 20, 2024 - 13:09 PST

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
API ? Operational
Dashboard ? Operational
Scheduler ? Operational
Sync Engine ? Operational
Sync Status ? Operational
Webhooks ? Operational
Developer Console ? Operational
Streams Operational
3rd Party Providers Operational
Microsoft 365 ? Operational
Google ? Operational
Yahoo! ? Operational
Outlook.com ? Operational
iCloud ? Operational
Cloudflare ? Operational
Mailgun ? Operational
Subproccessors Operational
* Subprocessor Change Notification ? Operational
AWS ? Operational
GCP ? Operational
&Open ? Operational
Atlassian Pty Ltd ? Operational
Apollo ? Operational
Cloudflare ? Operational
Coralogix ? Operational
Datasiv ? Operational
Docusign ? Operational
Drata ? Operational
Gong.io ? Operational
Google ? Operational
Google ? Operational
Honeycomb.io ? Operational
Hubspot ? Operational
Ketch ? Operational
Kong Inc. ? Operational
Looker ? Operational
Marketo ? Operational
Microsoft ? Operational
New Relic ? Operational
Recurly Inc. ? Operational
Retool Inc. ? Operational
Rootly, Inc. ? Operational
Salesforce ? Operational
SalesHood ? Operational
Salesloft ? Operational
Slack ? Operational
Stripe ? Operational
Tropic ? Operational
Twilio Segment ? Operational
Vercel ? Operational
Woopra ? Operational
Zendesk ? Operational
ZoomInfo ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
To enhance the efficiency and reliability of our Internet traffic management and monitoring, we will be upgrading a key component of our network infrastructure. To minimize disruptions, these upgrades will be conducted over three separate maintenance windows across three days.

During each maintenance window, brief interruptions in service may occur. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please contact our support team (support@nylas.com).

Posted on Jul 15, 2024 - 14:53 PDT
To enhance the efficiency and reliability of our Internet traffic management and monitoring, we will be upgrading a key component of our network infrastructure. To minimize disruptions, these upgrades will be conducted over three separate maintenance windows across three days.

During each maintenance window, brief interruptions in service may occur. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please contact our support team (support@nylas.com).

Posted on Jul 15, 2024 - 14:54 PDT
To enhance the efficiency and reliability of our Internet traffic management and monitoring, we will be upgrading a key component of our network infrastructure. To minimize disruptions, these upgrades will be conducted over three separate maintenance windows across three days.

During each maintenance window, brief interruptions in service may occur. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.
If you have any questions or concerns, please contact our support team (support@nylas.com).

Posted on Jul 15, 2024 - 14:54 PDT
Past Incidents
Jul 19, 2024

No incidents reported today.

Jul 18, 2024
Resolved - This incident has been resolved.
Jul 18, 11:18 PDT
Monitoring - We have noticed that the 503 errors have returned to normal. We are closely monitoring the results.
Jul 18, 11:06 PDT
Update - We are continuing to investigate this issue.
Jul 18, 10:57 PDT
Investigating - We're noticing an increase of 503 errors. We are continuing to investigate this issue.
Jul 18, 10:25 PDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.