Monitoring - Microsoft has re-opened a previous incident for an issue that is affecting third party connections to a small number of Outlook.com mailboxes and other free Microsoft email accounts (link to their status page is below).
This issue can cause Nylas accounts connected to these mailboxes to abruptly go invalid and require re-authentication to continue. Our system automatically retries the credentials before setting accounts Invalid, but Microsoft's servers are still incorrectly rejecting them at times. This has been occurring sporadically since late January.
Until Microsoft resolves this issue, our recommended work-around is to ensure that the users are authenticating these accounts with App Passwords and re-authenticate when the Nylas account goes Invalid.
Resolved -
The Google GMail API has returned to normal operations. If you have any additional questions or concerns, please contact our support team (support@nylas.com).
Sep 13, 10:21 PDT
Monitoring -
We continue to see error levels return to previous levels. We will continue to monitor closely before marking as Resolved.
Sep 13, 09:55 PDT
Identified -
We are starting to see the GMail service recover. We will continue to monitor and post updates here as soon as it has been mitigated by Google.
Sep 13, 09:40 PDT
Investigating -
We are currently experiencing Google grants not syncing across our system, and our API for Google is currently not returning results. Reports are coming in around the Internet of the Google API being down, but Google has not posted anything to their status page at the time of this post.
Our engineering team is actively investigating the issue and working to identify the root cause.
Next Update: We will provide an update in 30 minutes or sooner if we have more information.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Sep 13, 09:10 PDT