Monitoring - Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.

Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.

Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.

This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.

Oct 01, 2024 - 13:09 PDT

About This Site

Seeing issues that aren't reflected on this page? Contact us at support@nylas.com

Nylas Application Services Operational
API ? Operational
Dashboard ? Operational
Scheduler ? Operational
Sync Engine ? Operational
Sync Status ? Operational
Webhooks ? Operational
Developer Console ? Operational
Streams Operational
3rd Party Providers Operational
Microsoft 365 ? Operational
Google ? Operational
Yahoo! ? Operational
Outlook.com ? Operational
iCloud ? Operational
Cloudflare ? Operational
Mailgun ? Operational
Subproccessors Operational
* Subprocessor Change Notification ? Operational
AWS ? Operational
GCP ? Operational
&Open ? Operational
Atlassian Pty Ltd ? Operational
Apollo ? Operational
Cloudflare ? Operational
Coralogix ? Operational
Datasiv ? Operational
Docusign ? Operational
Drata ? Operational
Gong.io ? Operational
Google ? Operational
Google ? Operational
Honeycomb.io ? Operational
Hubspot ? Operational
Ketch ? Operational
Kong Inc. ? Operational
Looker ? Operational
Marketo ? Operational
Microsoft ? Operational
New Relic ? Operational
Recurly Inc. ? Operational
Retool Inc. ? Operational
Rootly, Inc. ? Operational
Salesforce ? Operational
SalesHood ? Operational
Salesloft ? Operational
Slack ? Operational
Stripe ? Operational
Tropic ? Operational
Twilio Segment ? Operational
Vercel ? Operational
Woopra ? Operational
Zendesk ? Operational
ZoomInfo ? Operational
Fastly ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025
Resolved - The issue impacting services in the US region has been fully resolved

Unfortunately, a subset of accounts (approximately 3.5%) experienced a 5-hour data gap. As a result, duplicate notifications may be triggered for actions synced during that time.

We sincerely apologize for the disruption and any inconvenience this may cause. If you have any questions or need support, please don’t hesitate to reach out to our team.

Thank you for your understanding.

Feb 8, 20:10 PST
Monitoring - We have successfully restored services in the US region. Unfortunately, we were unable to recover all data, resulting in a 5-hour data gap for a small subset of accounts (approximately 3.5%).
For affected accounts, you may receive duplicate notifications for activities synced during this 5-hour window.
We sincerely apologize for the inconvenience and are available to assist with any concerns. Thank you for your understanding.

Feb 8, 19:39 PST
Update - Our initial estimate for restoring the corrupted database from backup was 3 hours. Upon further assessment, we realized that the process is more complex and will require approximately 9 hours to complete.

Please note that this is an estimate, and our team is actively working to restore services as quickly and safely as possible.

Next Steps:
Our team continues to work diligently on the restoration to ensure minimal disruption. We will provide ongoing updates as we make progress.

Feb 8, 13:25 PST
Identified - We experienced a database failure in the US region. We are restoring the affected database from a recent backup to resolve this.

Our team is actively working on the restoration process, which we estimate will take approximately 3 hours to complete.

We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).

Feb 8, 13:05 PST
Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.