Monitoring - Microsoft has disabled Basic (Non-OAuth) authentication for Exchange Online mailboxes using Free or Family licenses - also known as Personal Accounts. These include free email addresses using the domains outlook.com, hotmail.com, live.com, msn.com, and others.
Microsoft only allows these mailboxes to use Exchange Web Services and Exchange ActiveSync using Basic authentication, so these mailboxes are no longer able to utilize those services. Our API v2 uses both of those services to communicate with all Microsoft mailboxes.
Microsoft has provided no work-around for continuing to use those services, so these mailboxes can no longer use our API v2 and must start using our API v3. We use Microsoft Graph API for our API v3 and that is not affected.
This does NOT affect paid mailboxes using Microsoft's Business or School licenses. This also does NOT affect on-premise Exchange mailboxes. Only free mailboxes using Microsoft's Free or Family licenses are affected.
Oct 01, 2024 - 13:09 PDT
Resolved -
The issue impacting services in the US region has been fully resolved
Unfortunately, a subset of accounts (approximately 3.5%) experienced a 5-hour data gap. As a result, duplicate notifications may be triggered for actions synced during that time.
We sincerely apologize for the disruption and any inconvenience this may cause. If you have any questions or need support, please don’t hesitate to reach out to our team.
Thank you for your understanding.
Feb 8, 20:10 PST
Monitoring -
We have successfully restored services in the US region. Unfortunately, we were unable to recover all data, resulting in a 5-hour data gap for a small subset of accounts (approximately 3.5%). For affected accounts, you may receive duplicate notifications for activities synced during this 5-hour window. We sincerely apologize for the inconvenience and are available to assist with any concerns. Thank you for your understanding.
Feb 8, 19:39 PST
Update -
Our initial estimate for restoring the corrupted database from backup was 3 hours. Upon further assessment, we realized that the process is more complex and will require approximately 9 hours to complete.
Please note that this is an estimate, and our team is actively working to restore services as quickly and safely as possible.
Next Steps: Our team continues to work diligently on the restoration to ensure minimal disruption. We will provide ongoing updates as we make progress.
Feb 8, 13:25 PST
Identified -
We experienced a database failure in the US region. We are restoring the affected database from a recent backup to resolve this.
Our team is actively working on the restoration process, which we estimate will take approximately 3 hours to complete.
We apologize for the inconvenience and appreciate your patience. If you have any questions or concerns, please contact our support team (support@nylas.com).
Feb 8, 13:05 PST
Completed -
The scheduled maintenance has been completed.
Feb 2, 21:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 17:00 PST
Scheduled -
We will be conducting a rolling database optimization in the EU and US region, which may temporarily cause elevated 503 responses and delays in webhooks at certain times during the maintenance window.
If you have any questions or concerns, please contact our support team (support@nylas.com).
Jan 28, 09:50 PST
Completed -
The scheduled maintenance has been completed.
Jan 30, 19:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 17:00 PST
Scheduled -
We will be performing scheduled maintenance to optimize our infrastructure on API v2. During this time, customers using auto-conferencing with Teams/Zoom/Meet may experience elevated errors, and possibly downtime for short periods of time. We appreciate your understanding as we continue to optimize our systems.
If you have any questions or concerns, please contact our support team (support@nylas.com).
Jan 27, 14:44 PST
Completed -
The scheduled maintenance has been completed.
Jan 29, 14:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:00 PST
Scheduled -
We will be performing scheduled maintenance to optimize our infrastructure on API v2. During this time, customers using auto-conferencing with Teams/Zoom/Meet may experience elevated errors, and possibly downtime for short periods of time. We appreciate your understanding as we continue to optimize our systems.
If you have any questions or concerns, please contact our support team (support@nylas.com).
Jan 27, 14:43 PST