[US] Elevated 500 Errors on API v2
Incident
Report for Nylas
Resolved
This incident has been fully resolved. API v2 error rates have remained stable following the manual failover of the impacted database cluster, and all services are operating normally.
We sincerely apologize for the disruption this caused to your systems and your customers. Thank you for your patience while we worked to restore full service.
We sincerely apologize for the disruption this caused to your systems and your customers. Thank you for your patience while we worked to restore full service.
Monitoring
We have successfully completed the manual failover for the affected database cluster. API v2 error rates have returned to normal levels, and the platform is stable.
We are continuing to monitor the system closely to ensure full recovery and prevent any recurrence. We’ll provide a final update once the incident is fully resolved.
We are continuing to monitor the system closely to ensure full recovery and prevent any recurrence. We’ll provide a final update once the incident is fully resolved.
Investigating
Starting at approximately 6:00 AM PT, we observed elevated 500 errors on API v2 in the US region. This was caused by a brief spike in traffic related to our Link Tracking service, which lasted about 10 minutes and disrupted the automatic failover of one of our database clusters.
We have manually triggered the failover, and error rates are expected to return to normal within the next 15 minutes.
We apologize for the disruption this may have caused to your systems and customers. Our team is actively monitoring the recovery and will continue to provide updates here.
We have manually triggered the failover, and error rates are expected to return to normal within the next 15 minutes.
We apologize for the disruption this may have caused to your systems and customers. Our team is actively monitoring the recovery and will continue to provide updates here.
This incident affected: Nylas Application Services (API).